Updated 6/11/25
Erie Insurance announced a company-wide network outage Sunday, June 8th. The company has released a statement saying, “All available resources are working to assess the impact and resolve the issue as soon as possible.”
During the Erie Insurance network outage, we want to take a moment to reassure our valued customers that we are here for you every step of the way. We understand that disruptions like these can cause concern, but rest assured, we remain committed to your protection and peace of mind.
We’re Here to Help
In times of uncertainty, communication is key. That’s why we urge you to reach out to us first with any questions or concerns. Whether you need assistance with a quote, filing a claim, or reviewing your policy, our team is ready and available to provide the support you need.
Keeping You Informed
We are in constant communication with Erie Insurance and will keep you updated with any information they share regarding the network outage. Our goal is to ensure you are well-informed and confident in the steps being taken to resolve the situation.
Documenting Your Needs
To ensure that no detail is overlooked, we are documenting all customer interactions in our management system. This approach allows us to address your needs effectively, even amidst the disruption. Your satisfaction and security are our top priorities.
Reach Out Anytime
Please do not hesitate to call us with any concerns. Our dedicated team is here to assist you, and we are committed to ensuring your experience remains as seamless as possible despite the current challenges.
Your protection is our mission, and that doesn’t change when technology faces a hiccup. We appreciate your patience and understanding. We look forward to continuing to serve you with the highest level of care and dedication.
FREQUENTLY ASKED QUESTIONS?
Q: What if my payment is due during the outage?
A: Erie Insurance can not accept credit card payments at this time. Electronic Funds Transfer (EFT) payments WILL NOT be withdrawn from Customer accounts during the outage. Further guidance will be shared from Erie Insurance once the network outage is resolved.
Q: Will policies be cancelled for missed payments during the outage?
A: Policies WILL NOT be canceled due to the EFT payments or manual payments not processing. Additionally, Erie Family Life has extended its payment grace period to 30 days during the outage.
Q: Is Customer Care Operations open?
A: Yes, Customer Care Operations is open from 8am-7pm to assist with some Customer inquiries. You can also call our office M-F 8am-5pm.
Q: Can I still submit a claim during this time?
A: Yes, please call our office! We can assist you. Erie Claims employees are working on existing and new claims to the best of their ability during the outage.
Brad VanVleet, President
