6.23.25 Update from Philadelphia Insurance
Thank you to our customers, agents, and brokers for your continued support during our network outage. PHLY continues to service claims, new accounts, renewals, and update current policies via phone or email, while we work to quickly and securely restore our systems. Please note that some services may be limited as our dedicated employees continue working around the clock to get us closer to full business operations.
You can continue to find the latest updates on our website and Frequently Asked Questions (FAQs), and contact customer service for any additional support.
6.19.25 Update from Philadelphia Insurance
Thank you for your continued patience and support as we work to restore full business operations. As our recovery efforts advance, we want to ensure our agents and customers have clear guidance on how to contact us:
Claims
Report by email claimsreport@phly.com
Report by phone: 800.765.9749(option #3)
Claim inquiries: ClaimsCustomerService@phly.com
General Customer Service
Email: service@phly.com
Phone: 877.438.7459
Please refer to our website for the latest updates and Frequently Asked Questions (FAQs), and contact customer service for any additional support.
6.11.25 Update from VanVleet Insurance
Our agency was notified that Philadelphia Insurance Company is experiencing a company network outage. The following message was posted announcing the outage on their website. Please note that you can call our office 765-935-5655 during the outage for any questions/concerns you may have regarding your policy. We are here to assist you! Thank you for your patience while they work to resolve the issue.
www.PHLY.com Outage
As you may be aware, Philadelphia Insurance Companies is currently experiencing a network outage that has impacted our phone, email systems, and online applications.
Late on June 9th, our IT Team received an alert regarding suspicious activity on our network. We subsequently determined there was unauthorized access to our systems. In response, we proactively disconnected affected systems to contain the threat. A forensic investigation is ongoing and we have notified law enforcement.
We acknowledge the frustration and inconvenience this may have caused our customers, agents, brokers, and valued partners. We fully understand how much you rely on our company, and we take that responsibility very seriously.
Our teams have been working around the clock to resolve this issue as quickly as possible. While a return to full business operations will take time, our priority remains clear: to deliver the reliable service, responsiveness, and partnership you’ve come to expect from our company.
We will continue to communicate and provide updates as we move forward.
Support for Our Customers
Claims
Phone: 800.765.9749 (option #3)
Customer Service
Phone: 877.438.7459
Important Security Reminder
As a precaution, we are reminding all customers to be alert to any unsolicited emails or phone calls asking for personal information. Customers should not click on links from unknown sources or provide personal information by phone or email. If a customer receives a call or other correspondence that seems suspicious, we urge them not to provide any information but instead contact our customer service lines.
